"DOMIL Really Helped Us Solve The Problem" - A Testimonial on Professional Support

At the end of last year, boss Wu of a food company in Zhaoqing called the business department of DOMIL (DOMIL Meltbond Green Materials Technology Co., Ltd.) to inquire about hot melt adhesives for food packaging boxes. Boss Wu said that he had signed a contract with a food trading company six months ago and began to undertake a series of food production and packaging. The carton is a customer-specified material, white cardboard covered with a layer of UV light film. Since Boss Wu's company has been cooperating with 2-3 small and medium-sized hot melt adhesive factories, for the adhesive application of this project, according to the usual practice, they considered choosing an existing hot melt adhesive supplier and purchased a batch of block hot melt pressure sensitive adhesives as planned. However, because the bonding substrate is relatively special this time, which they had not used before, some unexpected problems occurred. There was no abnormal phenomenon after the latest batch of goods were glued, but a few days after the goods were delivered to the customer's designated location, he received a customer phone complaint that some of the bonding parts of the product box bounced off. So Boss Wu reported the situation to the factory that supplied the hot melt adhesive block. The response he got was to suggest Boss Wu to increase the application temperature and extend the pressing time. However, the problem was still not resolved. He was anxious that if the same problem occurs in the packaging of the next batch of goods and affects customer sales, the customer will definitely end the cooperation.

During the phone call, the business staff of DOMIL explained carefully. Mr. Wu learned that the pressure-sensitive adhesive block used before is non-drying, so it does not cure, and this type of adhesive does not penetrate the UV film. There is no abnormality initially, but it is easy to come off after a period of time. Even if the sizing process is changed, it will not be improved, especially when the temperature is above 30 degrees. The only solution is to change the glue to use a suitable pressure sensitive adhesive. Therefore, the business staff of DOMIL recommended a quick-drying packaging hot melt adhesive that is particularly suitable for UV materials to Boss Wu. Because the company has taken over business with similar needs, they were particularly confident and actively sent 2KG samples to Boss Wu for trial. A week later, they received feedback from Mr. Wu that the glue of this model was very good and the price was acceptable within the budget, so he decided to place an order of 3 tons with DOMIL. Boss Wu said: Finding the right supplier is really crucial for us to do business. This time we have experienced that the supplier providing high-quality products and professional services can solve problems for us, so our cooperation can go further!